Shipping & Delivery Questions:

Below you can find information on the most common asked questions regarding our shipping and delivery information when shopping at Simply Norse. You can also read about our full shipping and delivery terms on our terms & conditions page.

If you have any questions regarding our shipping and delivery information or need any product advice or help with anything else, then please get in touch with us using our contact form or contact us at: contact@simplynorse.com. We are always happy to help!

Which Countries does Simply Norse Deliver To?

At the moment, we only ship and deliver within Sweden, Spain and Denmark (not including Greenland and The Faroe Islands) when you order from us online. We are soon publishing our new website where more shipping options and destinations will be available.

You are welcome to contact our customer service by using the online form or by emailing contact@simplynorse.com and we can help you with your international order.

Simply Norse's Processing and Dispatch Time:

The normal processing and dispatch time for your order to be packed and leave our warehouse, is within 1–2 working days, provided that all items are in stock. If your order is placed after 12 pm on a working day (Mon-Fri), the processing and dispatch time for your order to leave our warehouse, first starts counting from the following working day (subject to stock availability). Similarly, with orders placed during the weekends, or during the holidays, the processing and dispatch time for your order to leave our warehouse, will first start counting from the following working day (subject to stock availability).

Please note that that there may be times, that our processing and dispatch time for your order to leave our warehouse e.g. during sale periods, holidays, and similar times, may take a bit longer.

Shipping & Delivery Time:

Within Sweden: The normal shipping and delivery time within Sweden (besides Norrland & Gotland), using PostNord, DHL or Budbee is between 2-10 working days (subject to stock availability). Please Note that delivery to certain parts of Sweden for example Norrland and Gotland, may take an additional 2 working days. Therefore, the shipping and delivery time to Norrland and Gotland may take between 2-12 working days.

Within Denmark: The normal shipping and delivery time for orders delivered to Denmark (not Greenland and The Faroe Islands), is between 2-10 working days (subject to stock availability). However, depending on your order destinations postal courier, the shipping and delivery time may vary by a few days.

Within Spain: For orders delivered to Spain, the expected shipping and delivery time is between 4-14 working days (subject to stock availability). However, depending on your order destinations postal courier, the shipping and delivery time may vary by a few days.

Additional Information:

  • Please note, that once your order has been dispatched from our warehouse and is in transit, you will receive a tracking number, so that you can follow and track your order.

  • During sales periods, holidays, and similar times, the shipping and delivery time may take longer.

Shipping Options & Delivery Cost:

Within Sweden: We offer free delivery to your nearest PostNord service point within Sweden, for orders over SEK 299. Orders within Sweden, that falls below SEK 299, the shipping and delivery fee is SEK 69, for your order to be delivered to your nearest PostNord service point.

When your parcel is ready to be collected, you will receive a notification stating where and when this can be done. The notification that you receive from PostNord (SMS/Letter/Email or via the PostNord App), depends on the information you provided during the order checkout page.

To collect your order, a valid ID is required, or you may identify yourself with your Mobile BankID in the PostNord app. If someone else is picking up your package on your behalf, they will need to show both their own ID and the recipient’s ID or have approved authentication with the Mobile BankID in the PostNord app.

Within Denmark & Spain: For orders placed to Spain and Denmark (not Greenland and The Faroe Islands), the shipping and delivery fee is SEK 249, and depending on the shipping/postal courier, your order will either be delivered to your home or nearest post office/pick up point chosen by the shipping/postal courier. You will notified of the delivery method, either by email, letter or SMS from the shipping/postal courier.

If your order will be delivered to your nearest post office of service point. The shipping/postal courier, will notify you either via SMS, Letter or Email of where, when and how the parcel can be collected.

What Happens to Unclaimed & Uncollected Parcels:

When the parcel is due to be collected from your nearest post office or service point, you must do so within the given time-frame stated in the notification you have received from the shipping/postal courier.

If an order has not been collected from the specified collection point and within the given time-frame, and the shipping/postal courier returns the order to us due to the customer/receiver e.g.: 1. Did not collect the order from the collection point; 2. Missed to pick up their order within the specified time-frame; 3. Not being contactable/reachable on their given contact information that they provided during the order checkout page; 4. Refused to receive and/or collect the order; and/or 5. Provided the wrong personal details and information e.g. name, address, or contact information, then Simply Norse has the right to charge you for a failed pick-up fee of SEK 299, to cover the costs attributable to Simply Norse’s administration, shipping, returns and handling.

Please note, that by failing to collect your parcel or due to any of the above points mentioned, does not qualify as your right of withdrawal terms.

Therefore, if you have changed your mind and would like return the item(s) and use your right of withdrawal, then please collect your parcel and follow our guidelines on the return and refunds page.

Additional Important Information:

  • Simply Norse is responsible for the freight risk, e.g. the risk that the product(s) will be damaged or lost during transportation from our warehouse to you. However, you bear the risk for the package if you use your right of withdrawal and make a return of the item(s).

  • Simply Norse is not responsible if the shipping and delivery time by the shipping/postal courier takes longer than the stated time-frame on Simply Norse’s website. However, if your order has not been delivered by the stated timeframe on our website, we recommend that you track your order using the tracking number that has been provided to you. You can also contact us for assistance so that we can provide you with an update and help.